Thursday, 20 January 2011
Wingnuts and Customer Service
Now I'll try not to rant, but frankly, my recent experience was absolutely ridiculous.
I went in to buy two precut pieces of wood, four bolts, washers, wingnuts, and a handle (I'll explain their purpose in another post) My trip to the store occurred at about 6:30 p.m. The store was virtually empty, but the shelves contained many mysteries.
I won't get into too many details, but basically I felt like I was living out a bad phone call being shifted from one department to another and back again. Then I also had the two sales people waiting on one customer...talking about football.
I marched back into the store and asked to speak to the manager. I was ticked off at the service and decided to let them know. (not a usual step for me) The manager was convincingly contrite, offerring to help me with my purchase. 10 minutes later I was walking out of the store.
So, what the heck did this experience teach me? Next time I go shopping in a place like that, I may bring my husband. I'm also going to ask lots of questions, though, and I'm not going to let some huge hardware store frighten me away. I may have felt like some poor guy in a lingerie shop, but I shall prevail.