- Speaking the truth, respectfully, even when it may cause some conflict
- Ability to negotiate
- Assertiveness
- Listening to others’ point of view, rather than assuming or expecting that you are always right.
- Owning what one says
- Using ‘I’ and showing respect for others
- Through the tone used
- Through body language and gestures.
Through avoiding labelling and blaming
The Importance of Effective Communication
- Effective communication in the workplace is necessary for productivity and smooth operations.
- People in organizations typically spend over 75% of their time in interpersonal situations.
- People get along well, when respect and appreciation is practiced in the workplace, through good communication
When people don’t know what is going on, they rely on others, including rumours to fill in the blanks. - Effective communicators share information.
- Effective communication allows for feedback, which when given properly can be both reinforcing and motivating.
- Learning to communicate effectively helps prevent misunderstandings.
- Communication is collaborative, not competitive. Effective communication allows for a two-way process and an exchange of ideas.
- Effective communicators recognize the best way to deliver their messages. They understand what their audience needs to know and the best way to convey their message.
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